I recently stayed at The Residency in Chennai for a few days, and my experience was quite a mix. The location was fantastic, right in the center of the city, making it convenient for shopping and business. The staff were incredibly welcoming and attentive, truly delivering hospitality with a heart. However, I did encounter some issues with renovations that disrupted my stay, particularly the noise and the cleanliness in my room, which affected my overall comfort.
Rooms
7.0
My room was clean and well-kept, though I noticed that the glass windows were dirty. There was also a slight odor in the room, but the amenities provided were nice.
Service
9.0
The service was really good; from check-in to check-out, the staff were friendly and eager to assist. Mr. Mahesh and Mr. Kamesh stood out for their attention to detail and making sure I was comfortable during my stay.
Location
10.0
The hotel's location at T Nagar is superb—it’s centrally situated near shopping and business areas, making it easy to get around the city.
Dining
8.0
The breakfast buffet was impressive, a good variety that catered to different tastes. However, I did find that some meals, like the lamb biriyani, left much to be desired in terms of quality.
Facilities
6.0
The hotel offers a range of facilities such as room service and a coffee shop. However, the coffee shop could use more space for a comfortable ambiance.
Louis
United States of America,
February
2025
6.6/10
I had a great experience during my stay at The Residency in Chennai, with really good service from the staff and a comfortable room. The location is perfect for accessing the city’s shopping and dining options. However, I did notice some inconsistencies in the breakfast service that could use some improvement.
Rooms
10.0
My room was lovely and super clean, with a comfortable bed and a great view of the city lights. The bathroom was also spotless, which I appreciated.
Service
10.0
The staff, especially Mahesh from the front office and the housekeeping team, provided amazing service. They were always friendly and went above and beyond to cater to my requests. Notably, they managed my connecting room situation seamlessly.
Location
10.0
The Residency is strategically located in T Nagar, making it easy to explore the city's major shopping areas and fabulous restaurants. Being in the heart of Chennai was a significant advantage for my stay.
Dining
8.0
While the breakfast spread was satisfactory, I felt that the staff could have been more attentive during busy times. Some dishes were less varied compared to my last visit, but room service was quick and efficient.
Facilities
9.0
The hotel offers excellent facilities like 24-hour room service and airport shuttle options. I was very pleased with the convenience and responsiveness of the amenities provided.
John
United States of America,
February
2025
5.4/10
I had a mixed experience at The Residency, Chennai. The location is fantastic, right in the heart of the city, which made getting around a breeze. The dining options were commendable, especially the buffet that offered a wide array of delicious dishes. However, my stay was marred by cleanliness issues in my room, which detracted from the overall comfort. Overall, I would rate it a solid 7 out of 10.
Rooms
6.0
I stayed in a room with a lovely view. However, I found the cleanliness lacking, with stained bedsheets and a rusted kettle. The A/C was also not adjustable, which was disappointing.
Service
6.0
The staff were polite and generally helpful, but the service was quite slow at times. I also experienced some issues with cleanliness during my stay.
Location
9.0
I loved the hotel's prime location in downtown Chennai, right near the shopping belt and easy access to transport. It made exploring the city so convenient!
Dining
9.0
The dining experience was excellent with a fantastic buffet that included a wide variety of both vegetarian and seafood options. The dessert selection, especially the Indian sweets, was good! Chef Ganesh and Chef Kishore certainly made the meal nice.
Facilities
7.0
The hotel provided various facilities like room service and a 24-hour service, which I appreciated, but the overall cleanliness and condition of some amenities could use improvement.
Joseph
United States of America,
January
2025
6.4/10
My stay at The Residency in Chennai was quite pleasant overall, but there were a few hiccups. The staff's friendliness and the convenient location were standout features, making it easy to explore the city. However, the air conditioning in my room left a slightly damp feeling, which was a bit uncomfortable. Still, the cleanliness of the room and the variety offered at breakfast compensated for that shortcoming.
Rooms
8.0
The Executive Room was clean and comfortable, and it appeared to be newly renovated. I did notice a slightly musty smell due to the air conditioning, which could be improved.
Service
9.0
The staff, from the front desk to the housekeeping team, were polite and attentive during my stay. I felt well cared for, which greatly enhanced my experience.
Location
9.0
The hotel is excellently situated in the heart of T. Nagar, providing easy access to shopping and business areas, which made my trip much more convenient.
Dining
8.0
The breakfast buffet offered a good introduction to South Indian cuisine, although I found some dishes could have used a bit more spice. The homemade ice cream was a good surprise!
Facilities
7.0
The hotel provides a range of facilities including room service and a 24-hour reception, which were quite helpful during my stay. However, room conditions felt basic and could use some sprucing up.
Steve
United States of America,
January
2025
5.8/10
I had an enjoyable stay at The Residency in Chennai, with great service and a fantastic breakfast experience. However, there were some hiccups in room cleanliness initially and a few minor issues with the gym facilities. Overall, I left satisfied and would recommend it to others.
Rooms
8.0
The first room I was given had some cleanliness issues, but once I moved to room 916, everything was much better. It was spacious and clean, with a comfortable bed and a great view of the city.
Service
9.0
The staff was incredibly friendly and attentive throughout my stay, making check-in and check-out easy. They provided good room service and were very helpful overall.
Location
10.0
The hotel is perfectly situated in the center of Chennai, making it convenient to access shopping areas and popular attractions.
Dining
8.0
I loved the breakfast buffet, particularly the variety of southern dishes. Although the breakfast hours ended early, the quality of food was impressive.
Facilities
7.0
While the gym facilities were adequate, I wish they offered a bit more equipment. Room service was speedy and efficient, with a good selection of food.
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